Customer Care Intern (12m FT)

Job Description

Global Leading Manufacturing Organisation
Immediate start available- Liverpool Location
Dynamic Business Environment

Who we are

Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. With a strong focus on our three core values, Drive, Trust & Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply.

We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centres, and with about 30,000 employees, we’ve a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalization.

What you’ll be doing

As the Customer Care Intern at Prysmian Group, you will work closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders.
You will effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.
You will Maintain fast efficient communication with customers on services offered and services standards to be achieved.

Reporting to the Customer Care Supervisor – Australia, the Customer Care intern will use the tools, processes and systems provided to effectively achieve the defined KPI’s. You will provide both administrative and sales support to the team and proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.

Who you are

You have the ability to engage effectively with stakeholders across the business and are a proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
Your passion for learning and personal growth, with meaningful focus on sales developments will enhance your ability to cope and work with disruption and adapt to changing priorities.
You have excellent general problem-solving skills and able to manage diverse groups of stakeholders effectively with best practice.

With your relevant experience in customer care and exposure in similar industry will benefit your experience in this role.

The benefits of working with us

Working with Prysmian Group means joining a Global family (and one with some great perks):

Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)
A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team
An inclusive Employee Share benefits scheme
A competitive Rem Package comprising of Base + Incentive Component
A dedicated Global Mentoring Program
Annual Performance and Potential practices ensuring discretionary effort doesn’t go unnoticed, and
A culture that fosters inclusiveness, team work and joint success
Free parking
Flexible work practises