Supporter Care Coordinator Part-time

Job Description

Play a crucial role in caring for our generous supporters.

Help keep our Clown Doctor and Laughter Care programs thriving!

Work a short day – 20 hours over 5 days; 10am – 2:00pm/2:30pm.

ABOUT US

Our research driven Clown Doctor and Laughter Care programs work with sick children in hospital and elderly people with dementia in aged care facilities to deliver the therapeutic benefits of laughter and joy where it is unexpected, but most needed.

Last year our work benefited over 250,000 Australians.

We are passionate about what we do and are looking for a talented administrator who is equally passionate about our work.

THE ROLE:

Responsible for donor care and administration, this position plays a crucial role in caring for our generous supporters, especially those who donate monthly to our Clown Doctor and Laughter Care programs.

Essential Criteria:

Strong communication skills – both verbal and written, with the ability to remain calm and professional under pressure, always treating clients with respect.
Excellent listening, problem-solving and negotiation abilities
Persuasive and able to build rapport with current/potential donors.
Strong computer skills with experience in the Microsoft suite of products (Teams, Outlook, Excel Word etc.)
Solid CRM/data entry capability (Raiser’s Edge / NXT) or similar
Ability to accurately generate reports from financial data.
Effective prioritisation and time management skills.
Timely follow up and processing of declined donations
Self-motivated, results-driven, and able to work independently.
Desirable Criteria:

Experience in arts-based or the for-purpose sector, or a passion for the work being undertaken by The Humour Foundation
Experience using Raisers Edge or similar CRM
2+ years’ experience in a Customer Service role
Knowledge of customer service principles and practices
What we offer you:

Extensive NFP salary packaging options – up to $18,550 tax free every year!
Additional leave between Christmas and New Year
Hybrid working arrangement and short days
Employee Assistance Program
Fun flexible working environment
To Apply:

Please apply through Seek with your CV and a brief cover letter explaining why you think you would be the best person for this role.

Don’t delay – we will be reviewing applications every day or two so write that cover letter up as soon as you can!